How to Make Happy Employees!
Employee satisfaction is important to motivation, retention, and productivity. Employers sometimes struggle with maintaining employee satisfaction. Those who fail to improve job satisfaction are at risk of losing their top talented people to the competition. Employers who maximize the potential, creativity, and talents of all employees enjoy a competitive advantage over those who don’t. Engaged employees experience a higher level of job satisfaction.
Here are some tips to increasing employee satisfaction:
Create a Positive Work Environment
Go above and beyond! Employers who have developed some of the best work environments provide great benefit/compensation packages. Some benefits these packages include are: employee assistance programs, employee discount programs, childcare services, tuition reimbursement, and pretax transportation/parking plans. These employers realize that taking care of their employees’ needs keeps them motivated, on the job, and loyal to the company.
Reward and Recognize
Personal recognition is a powerful tool when building confidence and motivating employees. A pat on the back, or a personal note from a peer or a supervisor does wonders. Small, informal celebrations are many times more effective than a once a quarter or once a year formal event. Some employers, for instance, may give employees a premium parking space for a time period or take them out for a nice lunch – something more creative and meaningful than a small cash bonus.
Involve and Engage
Employees may show up for work, but are they motivated and productive? People are more committed and engaged when there is a process for them to contribute their ideas and suggestions, promoting a sense of ownership and pride.
Develop Skills and Potential
Training and education motivates people and encourages productivity and innovation. Learning never stops and testing continues throughout their employment journey. For example many customer service representatives are trained for weeks before answering their first phone call, and are continually tested by their managers as their calls with customers are monitored. They then receive feedback on their strengths and weaknesses. This allows employees to feel capable and willing to assume responsibility for their jobs. In time, less supervision is needed allowing management to focus in other areas. Employees who understand the business are more capable of answering customers’ questions, leading to better customer relationships.